We work hard to ensure that no question goes unanswered. If you have any questions or concerns please feel free to contact us via email at support@trzn.com or IG direct message: @trznstudios
Q: WHAT IS THE SIZING LIKE?
A: Sizing is true to size, materials will not shrink over time either. For context, our 6ft - 90kg model wears a size XL. Consider sizing up for a baggy/loose fit.
Q: WHAT IS THE QUALITY LIKE?
A: We use the best materials for our items. The tees are warm and durable (100% cotton) and the hoodies are thick and made using a perfect cotton blend for maximum comfort, durability and print quality. Sewed seams are hidden and professionally done.
Q: HOW DO I WASH AND CARE FOR TRZN™ CLOTHING
A: TRZN™ t-shirts, sweaters, hoodies and jackets are made out of cotton and should be cared for as a living, natural garment.
In our experience, the best way to keep your clothing as fresh and crisp always is to follow some simple wash & care instructions.
Q:HOW DO I TRACK MY ORDER?
A: Your tracking number(s) will be provided to you by email once all of your items have been shipped. When receiving your tracking number(s), please allow up to 3-7 days for it to be activated in the shipping company's system.
You can then track your order page by inputting your tracking number and clicking track on this page
Q: HOW TO PLACE AN ORDER?
A: Once you have finished adding items to your Cart, simply click the “Check Out” button in the shopping cart and we will guide you through the check out process.
Q: HOW SAFE IS MY PERSONAL INFORMATION?
A: Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure your information, please consult our Privacy Policy.
Q: CAN I CANCEL AN ORDER?
A: Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and we will issue you a full refund. All refunds will reflect in your account 24-48 hours after being issued.
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPMENT. However, if your order has arrived you may submit a return/refund request to our email: support@trzn.com and we will be there to guide you through this.
Thank you for showing interest in TRZN™️. Our core principle at TRZN™️ is customer service meaning we won't stop until every last of one our customers is satisfied. Please feel free to reach out to us at anytime sensei!